President & CEO

Bill brings more than 25 years of experience in the facility services industry and is responsible for the strategic direction and overall leadership of KSI. He has played an integral role in the company's growth, expanding operations across Western Canada and into the United States while fostering long-term client partnerships and operational excellence.

Bill is committed to building a culture of quality, safety, and continuous improvement, ensuring KSI delivers innovative, reliable, and client-focused integrated facility management solutions. He also oversees the company's Business Continuity Plan and leads KSI's emergency response strategy to ensure operational resilience and uninterrupted service for clients.

Vice President, Operations & Strategic Development

Louis brings more than 22 years of experience in the facility services industry and leads KSI's Operations and Strategic Development initiatives. He is responsible for driving operational excellence, expanding service capabilities, and identifying new opportunities for sustainable growth across Canada and the United States.

Passionate about continuous improvement and innovation, Louis works closely with clients and internal teams to enhance service delivery, introduce new technologies, and develop integrated facility management solutions that create measurable value. His approach is centered on one guiding principle: "How can we do better?"—challenging conventional practices and embracing innovative solutions to improve outcomes for clients, employees, and the organization.

Director, Operations

Marlon brings more than 20 years of experience in operations, project management, and service delivery. He is responsible for leading KSI's operational teams, ensuring project leaders and frontline staff have the training, resources, and support needed to consistently exceed client expectations.

With extensive experience managing complex, multi-site operations, including large-scale events and hospitality services including the 2010 Winter Olympic Games and the 2015 Pan Am Games with Sodexo, Marlon has a proven track record of delivering high-quality results in demanding environments.

Marlon is passionate about building high-performing teams and delivering operational excellence. He works closely with KSI's project leaders to strengthen service delivery, enhance client relationships, and ensure every project is executed safely, efficiently, and to the highest standard. His collaborative leadership style and commitment to continuous improvement help drive consistent results for clients across KSI's diverse service portfolio.

Director, Process Improvement

Roman brings more than eight years of experience at KSI, having progressed through several leadership roles since joining the company in 2018. His strong analytical mindset and passion for continuous improvement have made him a key driver of operational excellence and organizational quality.

As Director, Process Improvement, Roman leads initiatives focused on optimizing processes, strengthening quality assurance, and enhancing operational consistency across the organization. He is skilled at identifying inefficiencies, implementing practical solutions, and developing standardized processes that improve both service delivery and internal performance.

Roman also leads client onboarding and operational transitions, ensuring new contracts are implemented seamlessly through structured planning, comprehensive team training, and ongoing operational support. In addition, he plays a central role in advancing KSI's technology platforms and training programs, helping equip employees with the tools and knowledge needed to deliver exceptional results.

Manager, Finance

Carol brings more than 30 years of experience in finance and accounting, overseeing KSI's financial operations with a focus on accuracy, accountability, and fiscal stewardship. She is responsible for managing the company's day-to-day financial functions, including budgeting, reporting, accounts payable and receivable, payroll support, and financial controls.

Working closely with the leadership team, Carol provides the financial insight and operational support needed to drive informed business decisions and sustainable growth. Her attention to detail, commitment to continuous improvement, and collaborative approach help ensure KSI maintains strong financial performance while supporting exceptional service delivery to our clients.

Manager, Continual Improvement

Andria plays a key role in advancing KSI's culture of continuous improvement by leading initiatives that enhance operational performance, quality, and organizational effectiveness. She works collaboratively across departments to identify opportunities for improvement, streamline processes, and implement best practices that strengthen service delivery.

As the steward of KSI's Integrated Management System (IMS), Andria plays a central role in maintaining and continuously improving the company's ISO-certified management systems, including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety). She works closely with certification bodies, internal stakeholders, and operational teams to ensure compliance with international standards while embedding best practices into everyday operations.

Through process optimization, project coordination, and a strong commitment to continual improvement, Andria helps ensure KSI consistently delivers safe, efficient, and high-quality facility management solutions while supporting a culture of accountability, innovation, and operational excellence.

Manager, IT

Pavan leads KSI's Information Technology function, ensuring the reliability, security, and performance of the organization's technology infrastructure. He is responsible for overseeing IT operations, cybersecurity, network administration, cloud technologies, and end-user support, enabling KSI's teams to operate efficiently across Canada and the United States.

Working closely with operational and business leaders, Pavan drives the implementation of innovative technology solutions that enhance productivity, improve data security, and support KSI's continued growth. His commitment to technological excellence and continuous innovation helps ensure the organization remains agile, connected, and well-positioned to meet the evolving needs of its clients.

Executive Human Resources Advisor

Evert Akkerman LL.M. (Eur), CHRL is a fractional HR director based in Newmarket, Ontario. After gaining experience as HR manager at a financial institution in Toronto, Evert founded XNL HR in 2012. He has been serving as an outsourced HR department for KSI’s leadership team since 2022, being on call as needed.

As an opinion leader in HR, his columns have been published in various media, including the Law360 Canada, HR News Canada, HR Law Canada, Canadian HR Reporter, HR Professional Magazine, Municipal World Magazine, and Talent Canada. Aside from practising HR and writing, Evert is a veteran of 13 marathons and 3 ultramarathons.

Executive Health, Safety & Compliance Advisor

Mark Cotter, Ph.D., EP(CEA), EP(EMS-LA) provides environmental and health & safety consulting and management services to a wide variety of industrial clients. Mark has extensive experience in a broad range of environmental consulting, including environmental management system development, environmental auditing, environmental due diligence in business transactions, and risk management. He is a Certified Environmental Auditor and Environmental Management System Lead Auditor, credentials obtained through the Canadian Environmental Auditing Association and the Standards Council of Canada for the auditing of ISO 14001 Environmental Management Systems.

Dr. Cotter is a chemical engineer by academic training, and from 1996 to 2001 he was an Adjunct Professor at the University of Toronto in the Department of Chemical Engineering and Applied Chemistry, where he developed and delivered a graduate course in Industrial Pollution Prevention.

Executive Management Systems Advisor

Mike Nasser is a Certified International Trade Professional, and a Qualified International Management Systems Consultant. Since 1999, through Qualimpex Inc., he assisted more than 300 Canadian and International Companies to achieve certification to World Standards for Quality, Food and Health Safety, and Environmental Management systems.

Mike played a pivotal role in establishing and maintaining International Business connections for Canadian Businesses as well as connecting Canadian businesses to the International market. More than thirty companies in Canada, US and China have achieved their GFSI “FSSC 22000” certification with Mikes assistance since the introduction of the Global Food Safety Initiative “GFSI”. Mike is a Senior Industry Expert for the European Bank for Reconstruction ‘Turnaround Management Program” for East European countries. He served as the National Manager for Quality at the Business Development Bank of Canada (BDC) where he introduced International Management Systems and other International Trade Initiatives to Canadian small and medium enterprises “SME’s”. Mike was awarded the “Order of Merit” (Cavaliere della Republica ) from the Italian Government for his business achievements on behalf of Italy.

He is a member of the Canadian Forum for International Trade Training (FITT), serving as a member of the Certification and Accreditation Committee and Co-Chair of the Accreditation Task Force. Mike is a Past-President of Scarborough Chamber of Commerce; Past Director and member of the International Trade Committee of Ontario Chamber of Commerce; and served as Past Chairman of Membership Committee of Canada Ontario Economic Forum COEF “Team Canada, Ontario Chapter”.